Duties and Responsibilities:
· Receive and inspect inbound product according to the established SOPs.
· Put away product in correct location based on SOPs.
· Receive returns, count and confirm quantities, determine condition and complete paperwork (e.g., separate invoices and match to bills).
· Obtain orders, prioritize if necessary, and select products from the proper locations.
· Obtain and properly match up reprinted orders.
· Verify accuracy of orders picked, including product name and size, product code, lot number, expiration date, and quantity. Escalate concerns to Lead or Supervisor.
· Stage and securely pack product based on SOPs.
· Place the appropriate documentation with each order and ensure all cases are clearly labeled and accurately marked (e.g., pick/pack slips, refrigerate stickers).
· Arrange for pick-up of shipments, contact carriers for ETA, and coordinate schedule.
· Handle products and perform duties according to client procedures, GMP/SOP and government/compliance regulations.
· Palletize cases, wrap, and load skids onto trailers.
· Create shipping labels and other paperwork for parcels and LTL skid shipments (e.g., waybills, shipping manifests, shipping labels); maintain accurate shipping data in warehouse management system.
· Stage and coordinate outbound shipments.
· Safely operate various power equipment including, but not limited to, pallet movers, forklifts, reach trucks, and order pickers.
· Use RF Scanners to electronically scan barcodes.
· Enter inventory into warehouse management system, verify information accuracy, and perform scheduled processes (e.g., billing, reports, issue sheets) according to SOPs.
· Conduct physical inventory or cycle counts daily, weekly and/or monthly based on SOPs.
· Develop physical inventory plan, monitor physical inventories, identify all OS&D (over stock/shortages/damages), and report or correct any errors or discrepancies.
· Quickly respond (via email or phone) to customer/client inquiries, resolve problems, and communicate service issues to Supervisor.
· Compile daily and monthly client reports per SOP, including customer KPI reports.
· Encourage safe work practices in others, point out areas where safety training and enforcement is needed, and participate on Comprehensive Health & Safety Program (CHSP) committee.
· Ensure all equipment is in proper working order (e.g., counter balance/doors/docks/signal lights).